Refund policy

Every portrait is checked for likeness before you see it, and nothing prints until you approve the preview. Here is what happens when something is not right.

Before you approve

Ask for changes from the preview email as often as you need; they are free. If we still cannot get the portrait right, email support@motorportraits.art and we refund you in full. If you change your mind before the preview arrives, email us and we cancel and refund in full.

After you approve

A digital file is delivered the moment you approve, so it cannot be returned; if the file is faulty, we fix it or refund you. A print is made to order exactly as you approved it, so a change of mind after approval is not refundable.

A damaged or wrong print

Email support@motorportraits.art a photo of the problem within 30 days of delivery and we print and ship a replacement at no charge. If a replacement is not possible, we refund you.

How refunds are paid

Refunds go back to the way you paid and usually show within 5 to 10 business days, depending on your bank.